Your operating partner for business optimisation

Optimise your operations. Build capacity. Grow with confidence.

Opslii is the operating partner for ambitious Australian mortgage brokers. We build the operational capacity behind your business, so client experience stays exceptional, your systems stay sharp, and growth stops being limited by how much you can personally hold.

Book a discovery call → See how it works
Capacity, not headcount
we sell the outcome, not the hire
Designed exclusively
for Australian mortgage brokers
A true operating partner
people, systems & operational excellence

An operating partner, not a supplier

We take ownership of how your operations run, from recruitment and training through workflows, quality assurance, security and ongoing performance, so the outcome is a better business, not just another hire.

Employ
right people
Train
properly
Retain
long term

Build operational capacity through a managed support model designed exclusively for Australian mortgage brokers.

Your operating partner, not a supplier Built by industry professionals Designed exclusively for brokers Australian security oversight
Why this matters

Every growing brokerage eventually hits the same ceiling.

It is not a lead problem. It is a capacity problem. As your business grows, administration fragments, client communication becomes inconsistent, and more and more runs through you. The broker becomes the bottleneck, and growth quietly slows. If that sounds like where your business is right now, you are not doing anything wrong. You have simply outgrown your current operating capacity.

Administration fragments

Tasks scatter across people, inboxes and spreadsheets. Nothing is truly owned, and small things start slipping through.

An operating partner, not a supplier

Follow-up becomes inconsistent. The service that won you referrals gets harder to deliver as volume grows.

You become the bottleneck

More decisions, more checking, more sitting on your desk. Growth stalls, not from lack of demand, but lack of capacity.

Why outsource

Outsourcing is not about cost. It is about capacity.

The best brokers do not outsource to spend less. They outsource to create room, room to serve clients properly, to build consistent operations, and to grow without hitting a wall. The right support does not shrink your costs. It expands what your business is capable of.

Spend more time with clients

Move the hours you lose to administration back to the relationships and advice that actually grow your book.

Deliver consistent service

Every client gets the same responsive, reliable experience, whether you are writing two loans a month or twenty.

Create operational excellence

Structured, repeatable processes replace the scramble, so quality holds as volume rises.

Build a scalable business

Capacity that grows with you turns growth from a strain into something your business can actually sustain.

Done well, outsourcing does not reduce your business. It expands it.

Why Opslii

Most providers hire people. We optimise businesses.

Anyone can place a person offshore. That is not what we do. Opslii is a managed operating model: we recruit, train, quality-assure and continuously improve, so what you get is not a hire to manage, but operations that run. This is our optimisation framework, and everything we do sits inside it.

01

Great people

→
02

Better operations

→
03

Exceptional client experience

→
04

Business growth

→
05

More capacity

And more capacity feeds better people and operations again. A compounding cycle, not a one-off fix.

A complete operating model, managed for you.

Five disciplines most brokers would have to build, hire and oversee themselves. We own all of them.

Recruitment

The right people, screened for broking.

The Opslii Academy

Our own training, built in-house.

Quality assurance

Reviewed before it reaches you.

Workflow optimisation

Consistent, repeatable processes.

Security oversight

Australian oversight, secure by design.

Why Opslii · The operating model

We optimise how your business operates, end to end.

Not a menu of tasks, but three areas we optimise: your administration, your operations and your capacity. The tasks underneath are simply how it gets done.

Optimise administration

Get the hours back

Reduce administrative bottlenecks and free your time for clients.

  • File preparation
  • CRM management
  • Document collection

Optimise operations

Consistent & scalable

Create consistent client experiences and improve service quality.

  • Workflow management
  • Quality assurance
  • Process improvement

Optimise capacity

Room to grow

Build operational capacity and support sustainable growth.

  • Managed teams
  • Direct hire
  • Employer of Record
Most popular · Fully managed

Managed Teams

We employ, train and look after a dedicated team for you. Quality assurance, oversight and the secure set-up are all included.

  • Dedicated people who work only for you
  • Quality assurance and daily oversight included
  • Trained through the Opslii Academy
  • Secure virtual desktop and compliant tools
  • Ongoing performance management and business continuity
See the roles →
Your team · Direct hire + EOR

Direct Hire & EOR

We find the right person, you choose them, and they join your team. We remain your employment and operational partner, handling contracts, tools and security.

  • We source, test and shortlist for you
  • You interview and make the final call
  • Employer of Record keeps employment compliant
  • Secure virtual desktop and the right compliant tools
  • Payroll, contracts and onboarding handled
Talk to us about direct hire →
Optional add-on · Available on both

Workflows & Templates

Add ready-made processes, checklists and templates so the work is done the same high standard every time, whichever way you hire.

Step-by-step processes for each task
Quality checklists and templates
Consistent output across the team
Add any time, to either option
Why Opslii · Our competitive advantage

Competitors recruit people. We develop professionals.

The Opslii Academy is our own intellectual property: a broking-specific curriculum, written by people who have worked in the industry, that turns capable hires into genuine professionals. It is the difference between renting a task-doer and building lasting capability into your business.

01

Foundations first

Every person starts with the same grounding in service, security and how we work.

02

Role-specific tracks

Focused learning for the job they will actually do, so they are useful from the start.

03

A pathway to grow

Ongoing modules that let good people build skills, step up, and stay with you longer.

Trained, not just hired

Because a trained team is a confident team, and a confident team takes work off your plate instead of adding to it.

Service & communication
Security & data handling
Systems & process discipline
Role-specific skills
Growing every month
Why Opslii · People who stay

It starts with great people. Then we keep them.

The first step of the framework is the one most providers get wrong. Talented, well-supported people who stay do better work and know your business. Employ. Train. Retain. is how we protect that, so you get consistency, not churn.

A culture built for service

Our teams are based in Vietnam, where a strong work ethic and genuine pride in customer service come naturally. We build on that with a positive, growth-focused culture, because looked-after people stay, and people who stay take the stress out of your business.

Employ→ Train→ Retain
  • 01

    Employ

    We take real care over who we bring in, hiring for character as much as capability, so you get someone who fits your business and takes pride in the work.

  • 02

    Train

    Our people learn through the Opslii Academy, our own training library built in-house. Structured onboarding, real skills, and a curriculum that keeps growing with them.

  • 03

    Retain

    A positive culture and a clear pathway to grow keeps good people with us, and with you. Less turnover, more consistency, and a team that knows your business.

The outcomes

What changes when your operations are optimised.

We do not measure ourselves in tasks completed. We measure ourselves in what your business becomes: better service, more time, tighter operations and room to grow.

01

Customer service excellence

Deliver a consistently exceptional client experience through proactive communication, structured workflows and reliable support.

02

More time for high-value work

Spend less time managing administration and more time advising clients, building relationships and growing your business.

03

Operational excellence

Create consistent, efficient and scalable processes that improve quality, reduce bottlenecks and support sustainable growth.

04

Business growth

Build the operational capacity to write more business, support more clients and scale with confidence.

Customer service excellence→ More time→ Operational excellence→ Business growth
The roles

Two roles to start. Pick one to see the full picture.

We are launching with two core roles, each ready to slot into your business. Click a role to see exactly what they do and who they suit.

These are our names for them. They are your team, so call them whatever fits your business, whether that is Loan Processor, Client Manager or something of your own.

The economics

Build operational capacity for a fraction of hiring locally.

The point is not to spend less. It is to build more capacity per dollar than you ever could hiring onshore, and reinvest the difference into growth. The savings are simply what makes that possible.

Tell us about the role

Adjust the team size and the local salary you would otherwise pay.

Estimated saving
$0
per month, against the cost of hiring locally
around 0% less than onshore

Indicative only and not a quote. Savings are illustrative and based on the typical fully-loaded cost of a local hire, including on-costs. Your exact figures depend on the role and scope, and are confirmed in writing.

Our core values

Quality and efficiency, in everything we do.

Quality and efficiency are our core values. They are not a service level we bolt on, they are the standard every Opslii person is trained to and held to. Alongside them sits a controlled environment that keeps your clients' data safe.

We take the data stress off you

Your client information never sits on someone's home laptop. Our teams work inside a secure virtual desktop, so data stays in a controlled environment you can point an auditor at.

  • Virtual desktop, so nothing is stored locally
  • Managed devices, unique logins, no shared passwords
  • Clear on-boarding and off-boarding of access
  • Your data stays yours, always accessible to you
Independent security audit by an Australian IT partner, then ISO 27001

Quality and efficiency, by default

These are the two values we hire, train and measure against. Checking and improving the work is simply how we operate, so the standard holds week after week.

  • Work reviewed before it reaches you
  • Ongoing coaching and support for the team
  • Simple, regular reporting back to you
Our core values, in every team
Stories

What it looks like in practice.

A few examples of how the right operating partner changes the day to day. Indicative scenarios while we build out our client library.

Mortgage broking

More time in front of clients

A growing brokerage was drowning in admin and follow-ups. A two-person support team took over file preparation and client updates, freeing the broker to focus on writing loans.

2x
more time writing loans
Faster
file turnaround
Growing brokerage

Clients never left waiting

A broker was losing referrals because clients waited days for an update. A Customer Service Manager took over progression and communication, and clients heard from the business every step of the way.

Same-day
responses
Happier
clients
Scaling broker group

Wrote more, spent less

A broker group wanted to lift settlement volume without adding local headcount. A managed support team absorbed the processing load, so the brokers could keep their diaries on clients and lenders.

Lower
operating cost
Steady
quality

These are illustrative scenarios for demonstration. Named client case studies will be added as our partnerships grow.

Why we exist

The words we hold ourselves to.

“

After fifteen years working alongside Australian mortgage brokers, I saw the same challenge repeatedly. Great businesses were not held back by ambition. They were held back by operational capacity. Opslii was built to solve that, by combining exceptional people, structured systems and long-term partnerships.

Mya Toohey
Founder & Director, Opslii
Employ

Hire for character, not just a CV.

Train

Teach the craft, through our own Academy.

Retain

Look after people, and they look after you.

Client testimonial · Coming soon
“This space is reserved for a broker we have actually worked with. We would rather leave it empty than fill it with words nobody said.”
Broker name
Role · Brokerage
Insights

Articles and newsletters.

Practical thinking on building capacity, operational excellence, and getting more from your business. Fresh pieces coming soon.

People

Why valued people do better work

The simple link between looking after your team and the quality your clients feel.

Coming soon →
Operations

Offshore, done properly

What separates a managed team that lifts your business from a hire that adds risk.

Coming soon →
Growth

Knowing when to add a team

The signs your business is ready for support, and how to bring it on without the growing pains.

Coming soon →

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Occasional, useful, and worth the inbox space. Tips on people, operations and growth, straight from the team.

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Where this leads

Imagine a business where your clients feel informed, your operations run smoothly and your team has the capacity to support sustainable growth.

That is what we are building with you.

Let's talk

Ready to build capacity and grow with confidence?

A relaxed 30-minute call to understand your business, where the capacity gaps are, and how we would optimise your operations. No pressure, no obligation.

Book a discovery call → See the outcomes first